Designing from concept to specs to launch, a mobile tablet app for member restaurants of a meal delivery service to manage orders.  

Needs – Waiter.com

• Streamline operations
• Confirm orders
• Order status updates 
• Restaurant accountability

Needs – Restaurant

• See order details
• Reach Waiter for clarifications
• Prep for large orders

LAUNCH

Launched at 100s of restaurants in the Bay Area, Seattle, and Dallas of delivery time estimates

SERVICE

Increase lead time for order prep and accuracy of delivery time estimates

UX VALUE

Intuitive UX requires no special training, valuable in high turnover industry

IMPACT

Reduce customer service time confirming orders by 99%
(25% overall time savings)